LLP Vanilla Handmade Coffee;
(hereinafter referred to as the online store)
This public offer (hereinafter - the Offer), is an Agreement between the online store and the service user - an individual (hereinafter - the Buyer), which defines the terms and conditions for the purchase of goods, works and / or services using the resources of the online store.
GENERAL PROVISIONS
Internet-shop publishes this Offer with the offer to individuals and legal entities in accordance with Articles 395, 396 and 447 of the Civil Code of the Republic of Kazakhstan (hereinafter - Civil Code of RK).
This Offer, as well as any Agreement, defines the essential terms of interaction between the online store Buyer (person who has accepted the Offer).
This Offer is concluded between the Buyer and the Online Store at the time of order placement.
The Offer may be accepted by any individual or legal entity in the territory of the Republic of Kazakhstan, having the intention to purchase goods, works and/or services sold/provided by the Online Store, located at www.vanillahandmade.kz.
The Buyer unconditionally accepts all terms and conditions contained in the Offer as a whole (i.e. in full and without exception).
In case of acceptance of the terms of this Offer, an individual or legal entity becomes a Buyer.
Acceptance is the receipt by the Internet-shop of a message about the intention of an individual or legal entity to purchase goods, works and / or services on the terms offered by this Internet-shop.
The Offer, all amendments, annexes to it, as well as all additional information about the goods, works and/or services of the Online Shop are published on the website www.vanillahandmade.kz.
ONLINE STORE WEBSITE STATUS
The site is the property of the online store and is intended for organization of a remote method of sale of goods, works and/or services via the Internet.
By accepting the Offer (i.e. payment for the order placed on the website of the Online Store), the Buyer receives the ownership of goods, works and/or services on the terms and conditions and in the manner specified in the Purchase and Sale Agreement of the Online Store, available at www.vanillahandmade.kz.
The online store is not responsible for the content and accuracy of the information provided by the Buyer when placing an order on the website of the online store.

BUYER STATUS
The buyer is responsible for the accuracy of the data provided when placing the order and guarantees the waiver of third party claims.
The Buyer confirms his agreement with the terms and conditions established by this Offer by ticking the box “I have read the terms and conditions of the Agreement in full, I understand all the terms and conditions of the Agreement, I agree with all the terms and conditions of the Agreement” when placing an order.
The information provided by the Buyer is confidential. The Buyer, by providing his personal data, registering on the website or filling out an application form, gives his consent to the processing of his personal data for the purposes of execution of the user agreement. The online store uses information about the Buyer exclusively for the purposes of functioning of the online store (sending notification to the Buyer about the fulfillment of the order, etc.) and in the cases specified in this Offer.
The buyer buys the goods solely for personal, family or household use, not related to business activities. Use of the website of the online store for browsing, selecting goods, services and placing an order is free of charge.

SUBJECT OF THE OFFER
The online store, based on the Buyer's orders, sells goods, works and/or services to the Buyer in accordance with the terms and at the prices set by the online store on the website of the online store.
Delivery of goods, works and/or services ordered and paid for by the Buyer is carried out by the Online Shop or third parties engaged by the Online Shop to fulfill its obligations. The Buyer has the right to collect the goods, works and/or services at the location of the Online Shop by self-delivery. When placing an order, the Buyer is given the right to choose the method of delivery.
The provisions of the Civil Code of the Republic of Kazakhstan, the Consumer Rights Protection Law, as well as other regulatory legal acts of the Republic of Kazakhstan governing the rights and obligations of the Parties specified in this Offer shall apply to the relations between the Buyer and the Online Store.
An individual or legal entity is considered to have accepted all terms and conditions of the Offer (acceptance) and its annexes in full and without exception from the moment of receipt by the Online Store of a message about the Buyer's intention to purchase goods, works and/or services on the terms offered by the Online Store. In case of acceptance of the Offer, an individual or legal entity is considered to have entered into a Purchase and Sale Agreement with the Online Store for the ordered goods, works and/or services and acquires the status of the Buyer.

SALES CONTRACT PROCEDURE
The Buyer can place an order independently on the website of the Online Store, or through the specialist of the Online Store by phone number specified on the website, on the terms of the Purchase and Sale Agreement.
When placing an order on the website of the online store, the Buyer must provide the following data:
Full name, IIN (for individuals), BNN (for legal entities); address of Goods delivery; phone number and e-mail address of the Buyer.
The Buyer expresses his will by filling out the appropriate order form on the website of the online store or by placing an order through the specialist of the online store using means of communication or electronic mail (e-mail).
The online store does not edit information about the Buyer.
To receive a paper copy of the Purchase and Sale Agreement, the Buyer sends an application by e-mail or in any other way agreed with the specialist of the Online Shop by phone number specified on the website of the Online Shop.

PRODUCT INFORMATION
Goods, works and/or services are provided for display on the website of the online store through graphic images-samples and are the property of the online store.
Each graphic image or sample is accompanied by textual information, including the name, size range (if necessary), price and description.
All information materials presented in the online store are of a reference nature and cannot fully convey the characteristics of goods, works and/or services, such as color, size, shape and other parameters. In case the Buyer has any questions regarding the properties and characteristics of goods, works and/or services, the Buyer should contact the specialist of the online store by phone numbers indicated on the website before placing an order.
At the Buyer's request, the specialist of the Online Store shall provide (by phone or e-mail) all necessary information sufficient for the Buyer to make a decision on the purchase of goods, works and/or services. The Buyer is aware that when purchasing goods, works and/or services at a discount due to their defects (defects), the Buyer forfeits the right to make future claims related to these defects (defects).
The Buyer is notified by the Online Shop that the goods, works and/or services indicated in the invoice as separate items are in any case not a set.

PURCHASING PROCEDURE
The buyer has the right to place an order for any product, work and/or service provided on the website of the online store. Each product, work and/or service can be ordered in any quantity. Exceptions to this rule are specified in the description of each product, work and/or services in the case of promotions, withdrawal of goods, work and/or services from sale, etc.
The order can be placed by the Buyer by phone numbers indicated on the website or placed independently on the website.
After placing an order, the online store confirms the Buyer's order by sending to the Buyer's e-mail information confirming the acceptance of the order, indicating the name, size, price of the selected goods, characteristics of works and/or services and the total amount of the order. Or the specialist of the online store contacts the Buyer by phone to clarify the necessary characteristics of goods, works and/or services.
If the goods are out of stock, the specialist of the online store informs the Buyer about it (by phone or e-mail). The Buyer has the right to make a pre-order for temporarily out of stock goods.
If an item is out of stock, the Buyer may replace it with another item or cancel the order. The period of delivery of goods is not more than 30 (thirty) calendar days and begins to be calculated on the next day after the Internet-shop has received a notice of the Buyer's intention to purchase the goods on the terms offered by the Internet-shop.

PRICE OF GOODS, WORKS AND/OR SERVICES
The price indicated on the site of the Internet-shop is given in tenge of the Republic of Kazakhstan per unit.
The price specified on the website may be changed unilaterally by the Online Store, while the price of goods, works and/or services ordered and paid by the Buyer is not subject to change.
The full cost of the order consists of the catalog price, delivery cost, if necessary, lifting to the floor and installation (assembly).
The cost of goods, works and/or services provided to the Buyer when purchasing goods, works and/or services on the website of the Online Store is specified in the “Payment and Delivery” section.

PAYMENT OF GOODS
Information about methods and procedure of payment for the goods is presented on the website in the section “Payment and Delivery”. If necessary, the terms and procedure of payment for the order will be agreed by the Buyer with the specialist of the online store.
In case of cash payment, the Buyer is obliged to pay the online store the price of the order at the moment of transfer of goods, works and/or services to the Buyer, by handing over the money to the representative of the online store, who will deliver the goods and/or perform works and/or provide services.
Payment by bank transfer is made in accordance with the issued invoice within 3 (three) working days from the moment of its issuance. After the funds are credited to the online store account, the specialist will contact the Buyer to agree on the delivery date. In case of cashless payment, the Buyer's obligation to pay the order price shall be deemed fulfilled from the moment of crediting the relevant funds to the settlement account specified by the Online Shop. The buyer pays for the order by any method available on the website of the online store.
The Parties' payment for the order is made in tenge of the Republic of Kazakhstan.

DELIVERY OF GOODS
Methods, procedure and terms of delivery of goods are specified on the website in the “Payment and Delivery” section. The order and terms of delivery of the ordered goods should be negotiated by the Buyer with the specialist of the online store.
Self-delivery of goods:
After receiving notification of the placed order, the online store confirms the order by phone or e-mail of the Buyer and agrees with him the date of the goods pickup.
The buyer pays (in case of cash payment) and receives the order at the location of the warehouse of the online store. Addresses, contacts and working hours of warehouses are specified on the website of the Online Shop in the “Contacts” section). In case of non-cash form of payment, the online store additionally confirms the fact of crediting the payment of the order to the settlement account of the online store by phone or e-mail of the Buyer. Only after that agrees with the Buyer the date of the goods pickup. Title and risk of accidental loss of or damage to the goods shall pass to the Buyer from the moment the goods are handed over to the Buyer or Representatives.
Delivery of goods by the online store:
Title to the goods, as well as the risk of their accidental destruction, loss or damage, shall pass to the Buyer from the moment of transfer of the goods to the Buyer or his Representative at the place of execution of the contract, confirmed by signing of the acceptance certificate (delivery note) by the Parties.
Delivery of the goods by the Carrier:
Title and risk of accidental loss, loss or damage to the goods shall be transferred from the Online Shop to the Buyer or the Carrier (in accordance with the contract between the Buyer and the Carrier) from the moment of transfer of the goods to the Carrier at the place of execution of the contract upon signing by the Parties of the act of acceptance of the goods (bill of lading and/or bill of lading and/or bill of lading).
The obligation to deliver the goods to the Buyer, including clause 10.4.1, shall be deemed fulfilled from the moment of delivery of the goods to the Carrier.
The cost of delivery of goods within each order shall be calculated based on the weight and volume of all ordered goods, the delivery address of the order, the carrier's rates and shall be paid by the Buyer himself.
The Buyer is obliged to accept the goods in terms of quantity and assortment at the time of acceptance.
Upon receipt of the goods, the Buyer shall, in the presence of a representative of the Online Store (carrier), check their compliance with the delivery note, verify the quantity, quality and completeness of the goods by the name of the goods.
Upon acceptance of the goods, the Buyer or the Representative confirms by his signature on the delivery note that he has no complaints about the appearance and completeness of the goods.

PRODUCT WARRANTY
The warranty period for the goods, works and/or services is 12 (twelve) months from the date of delivery of the goods, works and/or services to the Buyer or Representative, unless otherwise provided by an additional agreement. The warranty does not apply to products that are used improperly or in violation of the established norms and rules of operation for this product, as well as the conditions stipulated in this Offer and the Purchase Agreement.

RETURN OF GOODS
The Buyer has the right to reject the goods at any time prior to their transfer, and after the transfer of the goods - within 14 (fourteen) calendar days, in the manner and on the terms provided by the Consumer Rights Protection Act of the Republic of Kazakhstan.
Return of goods of proper quality is possible in case if its trade dress (packaging), consumer properties, as well as the document confirming the fact and conditions of purchase of the said goods are preserved within 1 (one) calendar month from the date of signing the delivery note and/or acceptance certificate of the Goods.
The Buyer has no right to refuse the goods of proper quality that have individually defined properties, if the said goods can be used exclusively by the Buyer who acquires them (including non-standard (at the request of the Buyer) sizes, etc.). Confirmation of the fact that the item has individually defined properties is the difference between the filling and dimensions of the goods to the filling and dimensions specified in the online store.
Return of goods, in cases provided by law and this Agreement, is made to the addresses specified on the site in the section “Contacts”.
If the Buyer rejects the goods of proper quality, the online store returns the amount paid in accordance with the contract, except for the costs of the online store to deliver the returned goods from the Buyer, no later than 15 (fifteen) calendar days from the date of the Buyer's request.
If the refund is not carried out simultaneously with the return of goods, the return of the specified amount is carried out by the Internet-shop in cash at the location of the Internet-shop, or by transfer to the bank account of the Internet-shop from which the payment for the goods was made or other account reported by the Buyer.
The method of refund specified in this paragraph can be used by the Online Store and in other cases of refund, provided by this Offer and the legislation of the Republic of Kazakhstan.
RESPONSIBILITY OF THE PARTIES
The parties are responsible in accordance with the legislation of the Republic of Kazakhstan. The online store is not liable for losses caused to the Buyer as a result of improper use of goods, works and/or services purchased on the website of the online store. The Parties are released from liability for non-fulfillment or improper fulfillment of obligations under the Offer for the duration of force majeure.

OTHER TERMS
The norms defined by the legislation of the Republic of Kazakhstan shall apply to the relations between the Buyer and the Online Store.
If necessary, the Internet-shop and the Buyer have the right at any time to execute a contract of sale of goods in the form of a written bilateral agreement, not contradicting the provisions of this Offer.
In case of questions and claims on the part of the Buyer, the latter should contact the Internet-shop at the address of location of the Internet-shop - Vanilla Handmade Coffee LLP in Almaty, Almalinskiy district, Tole bi str. 69 and/or by e-mail: handmade@vanillacoffee.kz and/or by phone number: +7 700 505 6353 defined on the website of the Internet-shop.
This Offer comes into effect from the date of its acceptance by the Buyer and shall remain in force until the Parties fulfill their obligations under it in full.
All disputes and disagreements arising in the performance of obligations under this Offer by the Parties shall be resolved through negotiations, and in case of impossibility of their settlement through negotiations, the Parties shall have the right to apply for resolution of such disputes to the judicial authorities of the Republic of Kazakhstan at the location of the Online Store.
The Online Store reserves the right to expand and reduce the product offerings on the Site, to regulate access to purchase any goods, works and/or services, and to suspend or discontinue the sale of any goods, works and/or services at its sole discretion.


ONLINE STORE ADDRESS AND DETAILS
The company: LLP Vanilla Handmade Coffee
LLP “Vanilla Handmade Coffee” BIN140840012238 Almaty, Almalinskiy district, Tole bi street 69 KZT: KZ13722S000013280363
Joint Stock Company «Kaspi Bank» bank identification code: CASPKZKA, Beneficiary Code: 17